Frequently Asked Questions
We are introducing the new RF Online portal in a phased approach. Once available, you will receive an email from ebanking@rfgroup.com to the email address on file with instructions on how to login.
The new portal is part of a larger upgrade that we are undertaking to our banking system. This enhancement is part of our commitment to continuously improve your banking experience by leveraging cutting-edge technology.
The first phase of our new online banking platform is scheduled to launch in February 2025.
RF Online offers a secure and convenient way to manage your finances anytime, anywhere. Once the platform is fully launched you will easily be able to access account information, make transactions, and stay updated on your financial activity.
Key Features:
- Account Overview: View balances, transaction history, and investment details at a glance.
- Coming SoonFunds Transfers: Move money between your RF accounts, send payments to other banks, and set up recurring transfers.
- Coming SoonBill Payments: Pay utilities, credit cards, and other service providers quickly and securely.
- Coming SoonStatements & Documents: Access and download account statements and important financial documents.
- Coming SoonNotifications & Alerts: Stay informed with real-time updates on transactions, account balances, and incoming payments.
Note: Features may vary depending on your location and account type.
Your account number has been updated and will be provided to you via the email address associated with your account.
You can view your 2024 statements and older on the legacy e-banking platform while we complete the migration. A link to access the old platform will be available for your convenience.
You can use the button found on the ebanking login page to access the legacy system. This ensures you can retrieve legacy statements until the full migration is complete.
If you encounter login difficulties, please contact our support team at ebanking@rfgroup.com.
The upgrade has been designed to minimize disruption. All transactions will proceed as normal during the transition.
Absolutely! We value your feedback as we continue to improve your experience. Feel free to share your thoughts with us at info@rfgroup.com.
Assuming you have previously registered for RF Online and logged in, you can reset your password by contacting our offices: ebanking@rfgroup.com or (242)603-6000.
For any questions or assistance, contact our support team at ebanking@rfgroup.com.
We’re excited to bring you a superior banking experience and thank you for your patience during this transition!